01757 28927301757 289273
UK Garden Supplies Bowland House, Ellerton, York, United Kingdom,
|About Us UK Garden Supplies We despatch direct to your door, hence we do not have a retail outlet to collect from.|
Our Contact details:
UK Garden Supplies
Bowland House Ellerton York United Kingdom YO42 4PN United Kingdom
Phone: 01757 289273
Email: orders [at] ukgardensupplies [dot] co [dot] uk
Vat Number 886 3967 52
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payment..
We accept Visa, Mastercard, Switch, Maestro, Visa Electron, Solo and Visa Debit. You may send your credit card information via Phone, Royal Mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling We endeavour to despatch your order the same day, subject to stock availability. Delivery will take place usually within 48 hours excluding weekends.|
|Delivery Schedule We deliver your order right away. We will normally send your order to you in two business days .|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK, 20% VAT included. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee UK Garden Supplies promise to you. If you are unhappy with your purchase return for a full product refund. All our products carry a full manufacturers guarantee. All the products listed on the website are guaranteed with the manufacturers. Customer support line 0845 0941043|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01757 289273 (International +44 01757 289273) or write to us at Bowland House Ellerton York United Kingdom YO42 4PN United Kingdom|
You and your relates to the natural person reading this document that is: considering purchasing, has purchased from UK Garden Supplies or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information youve provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We will not use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information (the right to be informed). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioners Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 01757 289273.
|Returns Policy Returns procedure:|
Consumer Contracts Regulations
The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 apply to sales made by a seller acting in the course of business to a consumer which have been concluded at a distance. In other words, where there is no face to face contact between us the seller and you the consumer.
The Consumer Contracts Regulations apply only to certain purchased items.
Under the Consumer Contracts Regulations a business seller has to refund the price of an item (and original delivery charges) if you the consumer changes their mind within 14 calendar days of when they receive the returned item or proof that the return has been posted.
Consumers have a minimum of 14 calendar days from the day after the item is received to let us the sellers know theyd like to return the item for a refund. Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. Legally, we the sellers will have to refund the original delivery charges as well, to the value of the cheapest postage option. We the sellers can specify a returns timeframe and who pays for return postage when they create their returns policy.
We the sellers must inform their customers of their right to withdraw from the contract within the 14 day cooling-off period. If sellers do not provide this information, consumers have up to 12 months to return an item for a refund.
Read more about online and distance selling for businesses on the UK Government website.